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Yana Parker's Comments:
Resume after a layoff

Josie lost her job when the CO-OP supermarkets folded. She felt more confident in her job search after working on this resume which shows off her value to an employer.
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JOSEPHINE TELLER
325 Hillegass Blvd.
Berkeley CA 94705
(510) 123-4567

Objective: Position as a Supermarket Checker or Head Clerk.

SUMMARY OF QUALIFICATIONS
  • 15 years experience in the grocery industry as head clerk, checker, and cashier.
  • Excellent reputation with customers as a competent, knowledgeable and helpful professional.
  • Enjoy my work and consistently greet customers with a smile.
  • Honest, reliable, and productive.

RELEVANT SKILLS & EXPERIENCE

CUSTOMER SERVICE

  • Developed a reputation for excellent customer service by:
    ...acknowledging the customer's presence and making eye contact;
    ...greeting customers in a friendly manner, and giving them full attention;
    ...taking time to answer a question or find someone else who could.

  • Served as product expert on sophisticated items, directing customers to:
    ...exotic spices and ingredients ...ethnic foods ...unusual gourmet items.

  • Increased sales in the higher-profit Natural Foods Department (and increased customer satisfaction) by advising customers on bulk alternatives to name-brand items.

SUPERVISION

  • As Head Clerk, managed "front end" of the store:
    ...Prepared daily schedules for staff of up to 18 clerks, to assure maximum check stand coverage at all times;
    ...Assigned staff to cover peak hours and continuous stocking.
  • Trained new clerks.

ADMINISTRATIVE

  • Balanced checker's cash drawer with consistently high level of accuracy.
  • As Office Cashier for one year:
    ...accurately balanced books and balanced deposits
    ...answered phones ...prepared daily sales report ...made deposits
    ...processed returned checks ...prepared monthly sales report for HQ.

EMPLOYMENT HISTORY
1994 - presentRetail Clerk, journeymanCO-OP SUPERMARKET, Berkeley, CA
1993Buyer's AssistantLILLY Department store, Oakland, CA
1989-93Manager's AssistantWALLACE Clothing Store, Spokane, WA

EDUCATION

Business Classes, 1989 - SPOKANE COMMUNITY COLLEGE